24/7 Support
Team
Experience white-glove support designed for high-volume merchants. Our dedicated team of crypto experts is available 24/7 to ensure your operations never miss a beat.
Your Partner inSuccess
We don't just solve problems; we prevent them. Get proactive guidance and technical assistance at every step.
Telegram Support
Get instant responses via Telegram. Our support team monitors channels 24/7 for real-time assistance with urgent issues.
Email Support
Send detailed inquiries via email for comprehensive responses. Perfect for complex issues and documentation requests.
Personal Manager
Dedicated personal manager for high-value accounts. Get personalized assistance and priority support.
Resolving issues
before they impact you
Get peace of mind with a support team that understands your business and acts as your partner.
Dedicated Manager
Direct access to a senior account manager who knows your business history and technical setup.
Priority Queues
Jump to the front of the line for urgent technical issues. We prioritize your uptime.
Technical Expertise
Our support team is composed of engineers and crypto specialists, not just script readers.
24/7 Coverage
Round-the-clock support across all major timezones. We are awake when you are.
How our Support Team works
in 3 simple steps.
Connect Instantly
Contact us via Telegram, email, website tickets, or connect with your personal manager.
Expert Diagnostic
Our team responds within minutes. Average response time under 5 minutes for urgent issues.
Rapid Resolution
Expert assistance to solve your issue quickly with complete follow-up and documentation.
24/7 Availability
Round-the-clock support coverage across different time zones. Always available when you need us.
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Everything you need for
expert support
Multiple channels and expert assistance whenever you need it
Telegram Support
Get instant responses via Telegram. Our team monitors channels 24/7 for real-time assistance.
Email Support
Send detailed inquiries via email for comprehensive responses and documentation.
Website Tickets
Create support tickets through our website for trackable issue resolution.
Personal Manager
Dedicated personal manager for high-value accounts with priority support.
24/7 Availability
Round-the-clock support coverage across different time zones.
Instant Response
Average response time under 5 minutes for Telegram, 1 hour for email.
Frequently asked questions
Everything you need to know about CryptoPay. Can't find the answer you're looking for?
Ready to get started?
Start accepting cryptocurrency payments today. No setup fees, no monthly charges. Pay only when you get paid.